Puddle Inbox
Every customer conversation, in one inbox
Chat on your website and email in one shared inbox, with the customer's orders right beside the conversation.
- Live chat widget for your website
- Email from your own address
- Orders and customer details beside every message
What you get
Everything in Puddle Inbox
Live chat
Add a chat widget to your website. Messages arrive in your inbox, on your phone too.
Email in the same place
Every store gets an inbox address, and you can reply from your own domain.
Context, not tabs
See the customer's orders and details next to the message, and act on them without leaving.
A team, not a bottleneck
Assign conversations, label them and search every past message.
Notifications that reach you
Get an alert for a new message or a new order, on your desktop or phone.
Your own sign-in
Use the Inbox on its own at inbox.puddle.co.za, with the same Puddle account.
Orders in context
Answer with the order in front of you
"Where is my order?" is answered in seconds when tracking is one click away.
Always on
Stage 6? Still answering
Your inbox runs in the cloud, so you can reply from your phone when the lights go out.
Grow further
Add more when you need it
Everything shares your products and customers, so each new tool works from day one.
Try Puddle Inbox
Set up your store in minutes. No overseas payments, no plugins to hunt for.